Delivery and Returns
Shipping Policy
✔︎ We primarily use Australia Post for most of our deliveries.
| Free Standard Shipping | Express Shipping | International Shipping |
| 3 - 6 Business Days | 2 - 5 Business Days | Temporarily Unavailable |
When we ship the order you will receive a confirmation email with a tracking number, so that you can track the delivery with the postage provider. Australia Post should also send you a follow up email that says your delivery from Swished is on its way.
If your order does not arrive within 12 business days, please email on support@swished.com.au so that we can follow it up with Australia Post.
We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this, we do not take responsibility for the package after Australia Post has delivered the package to you.
Pre-orders
Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.
Returns policy
✔︎ Yes we have a 30-Day Happiness Guarantee! We are extremely confident that you will love Swished products. However, if you receive our Swished products and match the below eligibility criteria, we offer a 30-day returns policy. This is in addition to any rights you have under the Australian Consumer Law.
✖ Due to shipping costs, we do not offer a Refund and Returns policy to International Orders. Only Australian orders are covered.
Eligibility criteria
Is your product eligible for a return?
You can return your product, provided it meets the following eligibility requirements:
| 1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery date/receiving of order. |
| 2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. |
| 3. Item(s) must be in the original packaging, which must be in original condition. |
| 4. You must provide a photo of your item/s prior to shipping so we can assess the condition. |
| 5. Your ordered was a domestic order. Our refunds and returns policy does not cover international orders. |
How do I initiate my return?
If the above conditions are met and you wish to return your Swished products please email our team at support@swished.com.au with your name, order number, product photo and inform us of the reason why you would like to return your Swished products.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.
If your return item arrives to our warehouse and our inspection team note that it does not meet the above eligibility criteria, we reserve the right to deny your return or refund.
What happens once I send my Swished product back?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If your return is rejected, we will send your Swished product back to you, and we will invoice you for the associated delivery costs.
Can I exchange for a different item?
✔︎ Yes! We are confident that another product will catch your eye! Provided your product meets the return eligibility criteria, we would be happy to send you an alternative product.
Please email our team at support@swished.com.au with your order name and number, and we will help facilitate the exchange.
Consumer Law Entitlements
In addition to any rights you have under Consumer Law we offer a Full 1-Year Replacement Warranty for product failure or unacceptable quality. If you are an Australian resident, certain legislation, including the Australian Consumer Law, and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the supply of the products by us to you which cannot be excluded, restricted or modified (Consumer Law Rights). For example, you may have additional rights to an exchange, repair or refund under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that you maintain Consumer Law Rights at law, nothing in these Terms excludes those Consumer Law Rights.
If you are a New Zealand resident, our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA). You are entitled to a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character. Nothing in these Terms limit the consumer guarantees under the CGA in any way.
If you have any queries, please email our team at support@swished.com.au.